Frequently Asked Questions
Everything you need to know about shopping with NIU Store Nürnberg
How long does shipping take within Germany?
We typically process orders within 1-2 business days. Shipping via DHL or Hermes usually takes an additional 2-4 business days to arrive at your doorstep in Nuremberg or anywhere in Germany.
What is your return policy for fashion items?
You can return any unworn items with original tags attached within 14 days of delivery. Please use our online portal to generate a return label.
Do you offer in-store pickup in Nürnberg?
Yes! You can select 'Click & Collect' at checkout to pick up your order directly from our local store. You will receive an email notification as soon as your items are ready.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Klarna Pay Later, and Apple Pay for a seamless checkout experience.
How do I find the right size?
Each product page features a detailed size guide. Since we carry various international brands, we recommend checking the specific measurements provided to ensure the perfect fit.
Are your products authentic?
Absolutely. NIU Store Nürnberg is an authorized retailer for all brands we carry. We guarantee that every item in our collection is 100% authentic and sourced directly from the manufacturers.