Returns & Exchanges
At NIU Store Nürnberg, we want you to be completely satisfied with your fashion selection. If your items aren't the perfect fit, you can return or exchange them within 14 days of receipt.
Register Your Return
Log into your account or use our guest portal to select the items you wish to return and receive your digital return authorization.
Pack Your Items
Place the unworn clothing with all original NIU tags attached into the original shipping box to ensure safe transit back to our boutique.
Ship to Nürnberg
Affix the provided prepaid shipping label to your package and drop it off at any authorized parcel shop or bring it directly to our Nürnberg store.
Receive Your Refund
Once our team inspects the quality of the returned garments, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing